At Goelar Health Group, we are committed to providing our customers with high-quality health and wellness products. We understand that sometimes, a product may not meet your expectations, and we strive to ensure a seamless return and refund process. Below is our policy regarding returns and refunds:
Eligibility for Returns:
- Products must be returned within 30 days of purchase.
- Items must be in their original condition, unopened, and in the same packaging in which they were received.
- Proof of purchase is required for all returns and exchanges.
Non-returnable Items: Certain items cannot be returned for health and safety reasons, including but not limited to:
- Opened or used products.
- Special order or personalized items.
- Products marked as “Final Sale” or “Non-Returnable” at the time of purchase.
Return Process:
- Contact our Customer Service team to initiate a return. Please provide your order number and the reason for the return.
- You will receive return instructions and, if applicable, a prepaid shipping label.
- Pack the item securely and include the original receipt or proof of purchase.
- Send the item back to us using the provided shipping method.
Refunds:
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Exchanges:
- For defective or damaged products, we offer exchanges at no additional cost. Contact our Customer Service for assistance.
Contact Information: For any questions or concerns regarding our Return & Refund Policy, please contact our Customer Service team. We are here to assist you.